Fresher Walk-In Drive for Customer Support Specialist for Magma Consultancy
Fresher Walk-In Drive for Customer Support Specialist for Magma Consultancy
Job Opportunity at Magma Consultancy Company – Mumbai, Maharashtra | Customer Support Executive Job भर्ती
About Company
Magma Consultancy is a boutique marketing and content agency headquartered in Mumbai, India. Founded in 2021, they specialise in helping venture-backed startups and global companies scale through content creation, brand strategy, graphic design, and UI/UX.
Magma Consultancy एक निजी मार्केटिंग, विज्ञापन और पब्लिशिंग फ़र्म है, जो वेंचर-समर्थित स्टार्टअप्स और तेज़ी से बढ़ने वाली कंपनियों को बेहतरीन कंटेंट, वेब डेवलपमेंट और डिज़ाइन के ज़रिए अपनी ब्रांड अथॉरिटी बनाने में मदद करती है। इसका मुख्यालय मुंबई, भारत में है, और यह कंपनी भारत, यूरोप और अमेरिका में मौजूद अपने वैश्विक क्लाइंट्स के साथ मिलकर काम करती है।
Job Description:
About the Role We’re looking for a Customer Support Specialist to be the voice of the brand for a global (US/EU) customer base. If you come from a strong DTC/e-commerce background and have handled high-volume support with escalations
Customer Support Specialist – Customer Experience: Retain high levels of satisfaction under challenging or complicated circumstances. Strict prerequisites: two to three years of experience in DTC or e-commerce customer service A track record of successfully managing international clients (US/EU) Experience overseeing high-volume support settings and escalations; practical knowledge of Shopify and Gorgias (or comparable technologies); Excellent communication in both written and spoken English (10/10 fluency necessary). Nice to have knowledge of lifestyle and beauty brands. Knowledge of social media-based customer service Proficiency in regional Indian languages What We Are Searching for A strong sense of ownership and problem-solving The capacity to oversee several conversations without sacrificing quality Excellent organization and attention to detail
📦 What You Get:
- 💰 Competitive monthly salary
- 🌍 Flexible working hours
- 🧘🏽♂️ 5 days per week | 15 days paid holiday annually
Language: Hindi
Qualification: Maintain high satisfaction levels even in high-pressure or complex situations. Must-Have Requirements (Strict) – 2–3+ years in DTC / e-commerce customer support
Gender: Male Only
Hand Salary and Benefits:
₹18,000 – ₹22,000
Job Role:
Customer Support Specialist
Experience:
- We’re in the process of hiring skilled professionals with multiple levels of experience within the industrial sector.
- What You’ll Do Communication with Customers: Respond to a lot of questions via email, live chat, and social media in a timely, professional, and brand-consistent manner. Issue Resolution & Escalations: Diagnose and fix complicated
Requirement:
Good English Communication & Knowledge
Deepen expertise in CX, e-commerce tools, and escalation handling
📌 How to Apply (FOLLOW ALL STEPS AND ANSWER ALL QUESTIONS):
A genuine “customer-first” attitude with empathy and patience. Why You Should Join Us – Global Exposure: Work directly with US/EU customers and international standards – High-Impact Role: Be the voice of the brand and shape customer experience
Job Location:
Mumbai, Maharashtra,
Important Notice:
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Take advantage of this local opportunity and secure a comfortable sitting job with regular income and extra benefits.
Important Note | जरूरी सूचना
यह भर्ती पूरी तरह निशुल्क है
किसी भी व्यक्ति को पैसे न दें
Direct hiring process
Apply Now | अभी आवेदन करें
Limited Vacancies | Immediate Joining | Apply Fast
Interview Details
Walk-In Drive for Customer Support
Mumbai, Maharashtra,
Documents Required / आवश्यक दस्तावेज:
Resume
Aadhaar Card
Educational Certificates
रिज्यूमे
आधार कार्ड
शैक्षणिक प्रमाण पत्र
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